These privacy policy terms apply to all legal relations between CITYREFUND, hereinafter "Service Provider" and a natural person who claims VAT refund, hereinafter "Customer".

The Customer's personal data is necessary for the refund of value added tax (VAT). If the Customer does not provide this data, Service Provider is not able to refund the VAT. The Customer grants Service Provider consent with processing of personal data concerning the customer by the Service Provider to the extent included on the Tax Free Form, the sales documents and other information that Customer give to Service provider.
Customer's personal data provided to Service Provider is treated as confidential in accordance with the EU protection regulations. Under EU law, personal data can only be gathered legally under strict conditions, for a legitimate purpose. Furthermore, persons or organisations which collect and manage your personal information must protect it from misuse and must respect certain rights of the data owners which are guaranteed by EU law.
The personal data provided by the Customer will be processed by Service Provider, tax authorities, customs Service provider payment partners and bank and / or credit card companies designated by the Customer for the purpose of performing a refund of value added tax (VAT), which includes the use of the personal data to prevent the misuse of the service of refunding value added tax(VAT).
The customer's personal data may be processed by the Service Provider for the purpose of marketing, by means of ordinary mail, e-mail, sms and telephone. Providing the data for marketing purposes is voluntary. Service Provider will be responsible for how the Customer's data is processed.
The personal data will be retained and/or utilized by the processing entities for the time that is necessary to perform the VAT refund and no longer than three years for marketing purposes. The customer is entitled to access his/her personal data to verify its accuracy and completeness as well as the purpose for which the information is being used. The Customer is also entitled to demand correction or deletion of the personal data or the object against any processing for marketing purposes.
Customer's credit card details will be handled secure to ensure confidentiality and SSL encryption will be used to ensure sensitive data protection.

Service provider uses cookies to recognize visitors of her website as a tool to improve the services. Service provider processes information which collects through these cookies anonymously.