This is step by step guide to help you get refund.
Do you have a CITYREFUND Tax Free form issued for your purchase?
the VAT using CITYREFUND service
Tax Free form
FILL OUT FORM
A special Tax Free Form should be filled in by merchant’s shop assistant and signed in right after the purchase is made.Go to fill out form
Is your Tax Free form verificated at Customs?
home or to continue the journey.
Departing from the EU country, the customer shall present the Tax Free Forms, receipts and the purchased goods at the customsGo to Customs
Have you submitted the original copy of Tax Free form to CITYREFUND?
submitted using CITYREFUND self-service kiosk.
GET YOUR REFUND
Please use CITYrefund self service kiosk to submit the original copies of stamped Tax Free Forms or send them by post.Go to submit form
1. Within 5 working days* from the moment we receive the original copies of documents.
* This processing time excludes the time required to proceed the transactions by involved companies that deal with money transfers.
2. Within 2 working days* after the submission of documents using the CITYREFUND self-service kiosk.
1. Log-in at e.refundoffice.eu and assign convenient method of refund disbursement , as well have an access to all your Tax Free documents online
2. Inform us about your request trough a "Contact Us" form indicating the ID number of your Tax Free Form, your personal data and the desired form of refund disbursement.