GUIDE

This is step by step guide to help you get refund.

STEPS

Do you have a CITYREFUND Tax Free form issued for your purchase?

Not yet, but I’m interested to refund
the VAT using CITYREFUND service
Yes, I already have a CITYrefund
Tax Free form
 

FILL OUT FORM

A special Tax Free Form should be filled in by merchant’s shop assistant and signed in right after the purchase is made.

Go to fill out form

Is your Tax Free form verificated at Customs?

Not yet, but I’m leaving the country to head
home or to continue the journey.
Yes, my Tax Free form are verificated
by Customs.
 

CUSTOMS

Departing from the EU country, the customer shall present the Tax Free Forms, receipts and the purchased goods at the customs

Go to customs form

Have you submitted the original copy of Tax Free form to CITYREFUND?

Not yet.
Has been sent to CITYREFUND by post or
submitted using CITYREFUND self-service kiosk.
 
 
 

GET YOUR REFUND

Please use CITYrefund self service kiosk to submit the original copies of stamped Tax Free Forms or send them by post.

Go to GET YOUR REFUND
Please take into consideration that Tax Free Forms can be submitted for VAT refund within the period of 12 months since the day of purchase.
TRACK STATUS LOG IN
WHEN TO EXPECT THE REFUND?

1. Within 5 working days* from the moment we receive the original copies of documents.

* This processing time excludes the time required to proceed the transactions by involved companies that deal with money transfers.

2. Within 2 working days* after the submission of documents using the CITYREFUND self-service kiosk.

HOW TO REQUEST TO AMEND THE REFUND OPTIONS?
If you have already sent us your Tax Free Forms and receipts, but the refund has not yet been processed, it is still possible to change your initial options - the type of refund disbursement. We offer two solutions:

1. Log-in at e.refundoffice.eu and assign convenient method of refund disbursement , as well have an access to all your Tax Free documents online

2. Inform us about your request trough a "Contact Us" form indicating the ID number of your Tax Free Form, your personal data and the desired form of refund disbursement.