A special Tax Free Form should
be filled in by merchant’s shop
assistant and signed in right
after the purchase is made.
Please contact us if a shop in which you want to make a purchase is not registered h CITYrefund Tax Free service system.
During your stay in EU you are eligible to receive VAT refund from the porthased goods in local online stores.
Please inform the online store assistant that you will need a Tax Free Form and send them your passport or ID card copy that would indicate your third country resident status. The online store assistant will fill in Tax Free Form during the delivery of goods.
The online store will deliver the invoice or receipt together with the purchased goods. The issued invoice has to state the delivery address, while in Tax Free Form the address of your residency has to be indicated.
Departing from the EU country,
the customer shall present the
Tax Free Forms, receipts and the
purchased goods at the customs
After a customs official has checked your documents (may also require seeing the goods), your CITYrefund Tax Free Forms will be stamped and afterwards can be sent to us for VAT refund in accordance with our terms and conditions.
Please note that your Tax Free Forms are valid to get the EU customs stamp only within three months period after the month of your purchase.
When you are leaving the country to head home or to continue your journey outside the EU, please present at the EU customs your Tax Free Forms together with receipts and your airplane ticket.
Do not pack away your Tax Free purchases in your check-in luggage as you might need to present them to a customs official. Please schedule time reserve to validate your Tax Free documents at the airport.
Leaving the EU via a connecting flight through another EU country
Present your Tax Free documents at your final country of departure from the EU. In case you are required to pack your Tax Free purchases in the luggage, process your Tax Free documents at the airport of your initial check-in.
CAR, BUS, TRAIN OR FERRY
Your Tax Free Forms should be stamped by a customs official at your final country of departure from the EU. When traveling by train, bus or ferry, customs control usually takes place on board.
If it is expected to cross the EU border at night, always notify the transport carrier or coach conductor about your necessity to receive customs stamp on your documents, i.e. Tax Free Forms. Do not pack your Tax Free purchases for away in your luggage as you might need to present them to the customs official!
At customs control the Tax Free goods must be presented unopened with undamaged CITYrefund labeling. In case the CITYrefund label is either absent or damaged, customs has the right to refuse to validate your Tax Free Form.
Please use CITYrefund self ser-
vice kiosk to submit the original
copies of stamped Tax Free
Forms or send them by post.
Please take the advantage of using special envelopes marked with CITYrefund label to mail the documents from any country world-wide free of charge (no postage stamps required).
Receive your refund according to the chosen payment method!