I. Log-In or Sign-Up to create your personal account; II. Enter the items you purchased; III. Upload your cash receipts/invoices - take pictures of your invoices and upload them on the app; IV. Get your tax-free form. Print it and get validated at Customs; VI. Use the self-service kiosk or send the stamped forms by mail using our service to mail the documents worldwide free of charge (no postage stamps required). Not needed to submit the tax-free form in case of electronic validation; VII. Get your refund!
SELF SERVICE REFUND KIOSKS
CITYREFUND Self-service kiosks are designed to provide convenient 24h service for Tax Free shoppers –travelers to submit Tax Free shopping documents and to get tax refund.
CITYREFUND Self-service kiosk allows to submit the Tax Free form issued by the merchant in any country where the CITYREFUND Tax Free service is available.
After the documents submission, the customer are receiving instant refund pay-out, according to the chosen payment method.
Average required time for user to submit the Tax Free form
TAX FREE SHOPPING IN EU COUNTRIES
You are eligible to shop tax free and receive VAT refund if: - your permanent residence and abode is outside the EU territory; - you are not granted with a permanent residence permit in any EU country.
Is there a set minimum amount for tax free purchases? - Yes, in every EU country we have specific requirements for a minimum purchase amount.
We recommend acquainting yourself with those customs regulations in your country of residence (or abode) that concern the import of goods by a physical person. Depending on the effective legislation in your country, upon your arrival you might need to declare the goods you are importing and pay import duties. This, however, is in no way influenced by the VAT refunds on Tax Free purchases made within the EU.